Cyber attack on AERTiCKET - current update

Berlin, March 12, 2025 - As already reported, AERTiCKET was the victim of a targeted cyber attack on Sunday, March 9, 2025, which caused significant technical failures. Among other things, the Cockpit booking system, which is used for processing bookings and reservations, is affected by these restrictions.

Since the attack, AERTiCKET's IT experts have been working around the clock to minimize the effects and develop alternative solutions. As a first measure, all agencies of the AERTiCKET Group will be provided with a temporary booking option. This alternative platform, called “Cockpit Light”, is expected to go online in the coming days and enable agencies to make bookings again.

At the same time, AERTiCKET is working closely with a team of external experts to fully resolve the disruption and restore the original Cockpit booking system. The security and integrity of the systems are the top priority.

All customers of the AERTiCKET Group in Germany, Austria, Switzerland and worldwide are regularly informed about the progress of the measures. AERTiCKET is confident that the applications can be gradually restarted and that normal operations can be resumed soon.

We thank our customers for their patience and understanding in these challenging times and assure them that we are doing everything in our power to resolve the situation as quickly as possible.

Technical failures at AERTiCKET due to a cyber attack

Berlin, 10.03.2025 - On Sunday, March 8, 2025, AERTiCKET was the target of a cyber attack that led to technical failures. Among other things, the Cockpit booking system was affected. An emergency task force set up immediately is currently analyzing the situation. At the same time, AERTiCKET's IT experts are working intensively with external specialists to rectify the fault as quickly as possible and to make the Cockpit booking system available to all agencies again. All customers of the AERTiCKET Group in Germany, Austria, Switzerland and worldwide have already been informed and will be regularly updated on the current status of the measures.

IT security and data protection are always a top priority for AERTiCKET. It is assumed that only a minimal amount of data has been lost at this stage. However, it is still too early to make an accurate assessment of the situation. The incident is being thoroughly investigated, with external experts assisting in determining the origin of the attack and in assessing the measures necessary to restore system security and prevent future attacks.

Despite the current challenges, AERTiCKET is confident that the applications can be restarted step by step and that work can soon continue as usual.